Privacy Policy

Privacy Policy

It is Topp Care Pte Ltd (“Topp Care”, ”we” or “us”)’s commitment to comply with all applicable primary and data protection laws in accordance with the Singapore’s Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”), and to that end, Topp Care has adopted this Privacy Policy. Topp Care recognises the importance of the personal data that customers and users of this website (collectively referred to as “you” or “Individuals”) have entrusted to the organization. It is Topp Care’s responsibility to properly collect, use, disclose, store, transmit, manage, protect and process personal data. Should you at any time, have any queries relating to personal data, you may contact Topp Care’s Data Protection Officer (“DPO”) at enquiry@topp-care.com.

We urge you to read and review this Privacy Policy carefully before using our websites. By using our websites, you are deemed to have accepted our policies and practices stated in this Privacy Policy and provided your consent to our collection, use, storage and disclosure of and other practices in relation to your personal data as described in this Privacy Policy.

Introduction to the PDPA

• “Personal Data” as defined under the PDPA refers to data, whether true or not, about an individual who can be identified from that data, or from the data and other information to which an organisation has or is likely to have access.
• You will be notified herein of the purposes that personal data is collected, used, disclosed and/or processed and obtain consent, unless an exception under the law permits in certain circumstances that no prior consent is needed by Topp Care to collect and process personal data.

Purposes for Collection, Use, Disclosure and Processing Of Personal Data 

Topp Care generally does not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

The personal data which Topp Care collects may be used, disclosed and/or processed for:

• Assessing the Individuals’ suitability for treatment;
• Providing information such as full name, identification number, email address, contact address, contact number, credit card details etc. related to Topp Care’s treatments, products and services, marketing campaigns, promotions, benefits and events by SMS, phone, email, fax, mail, website, social media and/ or any other appropriate communication channels;
• Administering and processing of any payments, refunds and waivers related to products and/or services requested;

• Responding to any enquiries, requests or complaints and resolving any issues and disputes which may arise from any relationships with Topp Care;
• Conducting market research or surveys on Topp Care’s treatments, products and/or services;
• Sharing of personal data with Topp Care’s business or corporate partners for development of programmes, products and/or services or launch of marketing campaigns;
• Sharing of personal data with financial institutions for processing of payment instructions, as well as applying and obtaining credit facilities;
• Maintaining and updating of company records;
• Audit, risk managements and security purposes;
• Detecting, investigating and preventing fraudulent, prohibited or illegal activities and analysing and managing of commercial risk;
• Enabling Topp Care to perform its obligations, and to transfer, assign and enforce rights, interests and obligations under any agreements or documents that Topp Care is a party of or has entered into;
• Meeting or complying with any applicable legal or regulatory requirements and making disclosures under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to Topp Care;
• Enforcing or defending Topp Care and the Individuals’ rights, and to comply with obligations under the applicable laws, legislations and regulations; and/or
• Other purposes which Topp Care notifies at the time of obtaining the Individuals’ consent and/or any purpose which are reasonably related to the aforesaid, (collectively referred to as “Purposes”).

As the Purposes for which Topp Care may or will collect, use, disclose or process the Individuals’ personal data depends on the circumstances at hand, such purpose may not appear above. However, Topp Care will notify you of such other purposes at the time of obtaining consent, unless in certain circumstances where processing of personal data without consent is permitted by the PDPA or by law.

You agree that the collection of the information for the purposes as listed above is reasonable taking into account the services that we offer.

Specific Issues for the Disclosure of Personal Data to Third Parties

Topp Care respects the confidentiality of the personal data that you have provided. Topp Care will not disclose your personal data to third parties without first obtaining consent to do so. However, there are situations that Topp Care may disclose your personal data to third parties without first obtaining your consent including, without limitation, the following:

• Cases in which disclosure is required or authorised based on the applicable laws and/or regulations;
• Cases in which the purpose of such disclosure is clearly in your interests, and if consent cannot be obtained in a timely way;
• Cases in which the disclosure is necessary to respond to an emergency that threatens your life, health or safety or that of another individual;
• Cases in which the disclosure is necessary for any investigation or proceedings;
• Cases in which the personal data is disclosed to any officer of a prescribed law enforcement agency, upon production of written authorisation signed by the head or director of law enforcement agency or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer;
• Cases in which the disclosure is to a public agency and such disclosure is necessary in your interests;
• Cases where such disclosure is required for performing obligations in the course of or in connection with our provision of goods or services requested by you;
• Cases in which disclosure is to third party service providers, agents and other organisations we have engaged to perform any of the functions listed above; and/or
• Where such disclosure without your consent is permitted by the PDPA or by law.

The instances listed above are not intended to be exhaustive. For more information, please visit https://sso.agc.gov.sg/ and refer to the Fourth Schedule of the PDPA.In the event where by Topp Care discloses your personal data to third parties with your consent, Topp Care will employ the best efforts to safeguard your personal data.

Access and Correction

You may request to be provided with your personal data that is in the possession or under the control of Topp Care and information about the ways in which your personal data has been or may have been used or disclosed by Topp Care within a year before the date of the request, by submitting a written request to the DPO through email or letter.

• For access request relating to what personal data Topp Care has on an individual, Topp Care will respond to an access request within one (1) month unless extraordinary circumstances arise (e.g. files archived with external parties). An administrative fee of $50 + GST will apply.
• For access request relating how an individual’s personal data has been used and/or disclosed by Topp Care over the past 12 months, Topp Care will respond to an access request within one (1) month unless extraordinary circumstances arise. An administrative fee of $100 + GST will apply.
• Additional charges may apply if extraordinary circumstances arise (i.e. files archived with external parties).

Request to Withdraw Consent

• You may withdraw your consent for the collection, use and/or disclosure of your personal data by submitting your request to Topp Care’s DPO through email or letter.
• Topp Care will process your request within ten (10) working days from the date on which the request for withdrawal of consent was made, and will thereafter not collect, use and/or disclose your personal data.
• However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. Depending on the extent of the withdrawal of consent, it may mean that Topp Care will not be able to continue with the existing relationship with you and the contract that you have with Topp Care will have to be terminated.

Management of Data (Accuracy, Completeness, Protection and Retention)

• Topp Care will take reasonable efforts to ensure that your personal data is accurate and complete. You represent and warrant to us that your personal data provided to us is accurate and complete. Topp Care will not be responsible for relying on inaccurate or incomplete data arising from your failure to notify Topp Care of any changes or inaccuracies in your personal data that was initially provided.
• Topp Care will also put in place reasonable security arrangements to ensure that all personal data is adequately protected and secured from unauthorised access, collection, use, copying, modification, disposal and disclosure. However, Topp Care cannot guarantee that your personal data will always remain secure and Topp Care cannot assume responsibility for any unauthorised use of your personal data by third parties.
• Topp Care will also put in place measures such that your personal data in Topp Care’s possession or under Topp Care’s control is destroyed and/or anonymised as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any other legal or business purposes.
• If your personal data is to be transferred out of Singapore, Topp Care will comply with the PDPA in doing so. Topp Care will also take appropriate steps to ascertain that the foreign recipient organisation of the personal data is bound by legally enforceable obligations that are in-line with the requirements under the PDPA.

Complaint Process
You may contact Topp Care’s DPO through email or letter if you have any complaints or grievances with regard to the handling of personal data or Topp Care’s compliance with the PDPA.

Updates on Privacy Policy

• As part of Topp Care’s efforts to ensure that Topp Care properly manages, protects and processes your personal data, Topp Care will review our policies, procedures and processes from time to time.
• Topp Care reserves the right to amend the terms set forth under this Privacy Policy at Topp Care’s absolute discretion.  All amendments to the Privacy Policy will be posted on Topp Care’s website.
• You are encouraged to visit Topp Care’s website from time to time to ensure that you are well informed of Topp Care’s latest policies in relation to personal data protection.

Contact Information
Data Protection Officer
Topp Care Pte Ltd
The Adelphi, 1 Coleman Street,
#05-08 Singapore 179803
enquiry@topp-care.com

Date of Latest Update: 18April2022